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Wonderful2016
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May 18, 2016 at 2:22 am
After working a while in live status, we get questions after ticket sellings, where are the tickets? So we thought everything works, but now confused again about the workflow and why there is no straight workflow from first install?
I do not see an overview how this works, at which point the ticket (link) goes to customer, in which message mail and how this is triggert? Manually with banktransfer and automatic with paypal, thats what we thought.
So why customers asking for the ticket is unclear, as the workflow sends messages for each step and we are not sure, do customers not get emails or is there no obvious Ticket description or overlooking the link and customers do not understand that there is no attachment but a link? We are confused too…. Why is there no standard procedure which is clear and transparent with visual state in backend where this makes it clear?
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Wonderful2016
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May 18, 2016 at 4:41 am
It looks like, that after last update of event espresso, something went totaly wrong. Some message emails lost the translations i made or is a mixed up with english / german now. Most annoying is the fact, that no ticket email is sent to customer after payment receipt is manual triggered…
Bad Mistake looks like this
Test email shows: Hello, Luke [RECIPIENT_LNAME:
Message Template shows right: Hello, [RECIPIENT_FNAME] [RECIPIENT_LNAME]
Print your ticket(s)!
Can you help we are live and just came across those things, maybe after last update of event espresso?
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Wonderful2016
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May 18, 2016 at 5:10 am
We did copy now from ticket notice message the content within the two templates, one was english the other in german to the same content – which is german and saved. So it seems that after update something was overwritten to english and with mistake like this: Hello, Luke [RECIPIENT_LNAME:
our question now: could this mistake lead to the fact, that no mail was sent?
Or is there still another reason that even after manual triggering banktransfere finished does not send ticket notice?
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Garth
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May 18, 2016 at 1:13 pm
Hi,
Ticket Notices are emailed after a registration is marked Approved. You can choose to send the registration messages when you add a payment by clicking the checkbox, and this can happen if events are free or after payment is applied in full.
That will trigger the registration emails to send, including the Ticket Notice if it is turned on (see below).
To ensure that your ticket notice is sent, be certain that the Ticket Notice message is activated, and that the TO field is assigned to a recipient in each desired context.
To make sure the Ticket Notice is activated navigate to Event Espresso > Messages > Settings. Make sure it is in the Active box:
Then make sure that you have an address in the TO field for each context. Navigate to Messages > Default Message Templates > Ticket Notice. When you edit the ticket notice, make notice of the Context you are editing. This is the Registrant notice. You can change the context/recipient to Primary Registrant if desired. Make sure you add a message shortcode to the message so that when the message is generated and sent then it knows who to send it to.
See also the Messages Documentation: https://eventespresso.com/wiki/messages-system-shortcodes/
Does that help?
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Wonderful2016
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May 18, 2016 at 1:58 pm
I cannot follow your steps – Ticket Notices are emailed after a registration is marked Approved. What does the image show exactly? Cannot find.
The whole process did work before updating, now something got weired and I had to translate some messages again.
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Wonderful2016
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May 18, 2016 at 2:12 pm
What is the address in the TO field for each context?
This is getting too complicated, your documentation is not helpful – sorry.
There must be a common configuration where a normal procedure does work, that a ticket notice is send to a customer. I feel like running around a puzzle and have to have a plan like an architect – where I cannot work without a puzzle plan…
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Wonderful2016
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May 18, 2016 at 2:21 pm
Which shortcode is needed into the TO field, if a customer is manualy marked payed after banktransfer to get automatic email then.
The PayPal process does work without any configuration, why?
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Wonderful2016
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May 18, 2016 at 2:36 pm
The Screenshots do only match to the second one I can follow, what are first and third Screens from exactly?
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Garth
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May 18, 2016 at 2:36 pm
You can click on the images to see them bigger.
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Garth
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May 18, 2016 at 2:38 pm
The first screen is the screen when you manually apply a payment to a transaction.
The third screen is the screen to edit a message template.
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Wonderful2016
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May 18, 2016 at 2:45 pm
What is the real world description and difference of Primary Registrant, ordinary Registrant or Recipient aka Registrant Recipient…
I know customer only.
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Wonderful2016
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May 18, 2016 at 2:47 pm
With the third screen for example, it seems that i use a different software…
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Garth
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May 18, 2016 at 2:50 pm
Primary Registrant is the first person who registers. Registrant is another person that the Primary Registrant registers, on behalf of the Registrant.
The third screen is when I edit the message template: Event Espresso > Messages > Default Message Templates > Ticket Notice (edit)
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Wonderful2016
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May 18, 2016 at 2:51 pm
Sorry
thank you for your time.
But I am more and more confused now and do not get it…
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Garth
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May 18, 2016 at 2:53 pm
What is the address to your website, maybe I can give you a link directly to these pages.
I don’t know why this is so hard. I think we are having communication issues because most people don’t find this so hard, and it’s usually setup to send automatically by default.
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Wonderful2016
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May 18, 2016 at 3:03 pm
Fact is, Ticket notice is active, [RECIPIENT_EMAIL] is showing up in TO field Registrant and email is not sending after triggering banktransfere applied o.k.
Do I miss a step to work like this?
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Wonderful2016
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May 18, 2016 at 4:01 pm
wonderfulevents.org
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Josh
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May 19, 2016 at 6:55 am
Hi there,
The Ticket Notices are only sent when the registration status becomes Approved. When you set the registration to Approved, are you checking the box that says “Send Related Messages”?
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Wonderful2016
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May 19, 2016 at 7:16 am
We do not approve registration, we do approve payment with banktransfer.
The registration process does work without manual approvement, or not?
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Wonderful2016
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May 19, 2016 at 7:35 am
So still the workflow does not match our logic
Why should we send all details incl. ticket notice with approving at registration point when money is not arrived by banktransfer?
And it seems, when we do this at approving banktransfer, does customer get all notices again?
We are missing some documentation with real Life project and visual screens, and cannot follow the mostly abstracts for programmers.
The concept and tools might be good, but getting an overview where and what to adjust on different places for a single process does not do a good job to us.
Not only we but our customers are confused. Why does it not work like a regular shop, in this case for tickets.
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Josh
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May 19, 2016 at 10:06 am
It can work however you want it to work because there are settings that allow the workflow to be changed. So for example, can you elaborate a bit on how you imagine the process should “work like a regular shop”?
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