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ricenwmuseum
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March 9, 2018 at 4:08 pm
I’m getting feedback from event attendees that they aren’t receiving ticket notice emails @msn and @hotmail email addresses.
I worked around it by downloading tickets as PDFs and sending it manually to the first questioner, but since I’ve received a couple more inquiries I wanted to seek assistance. Is there a setting I could be missing in my ticket notification, or do I need to manually send ticket notices?
Thank you.
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Josh
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March 9, 2018 at 4:23 pm
Hi there,
May I ask about the other event attendees with email addresses from other services (not @msn and @hotmail email addresses), do get they get the Ticket Notice email? If so, then some email services may be blocking emails from your server. If that’s the case, then using a transactional email service will help ensure deliverability to everyone. Here’s a resource with some recommendations:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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ricenwmuseum
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March 9, 2018 at 5:52 pm
Hi Josh,
I’ve been able to receive my tests fine on Gmail and haven’t had complaints from anyone using other email servers. Thanks for the resources, I’ll look into those.
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