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Ticket Notification not sending automatically

Posted: March 9, 2018 at 4:08 pm


March 9, 2018 at 4:08 pm

I’m getting feedback from event attendees that they aren’t receiving ticket notice emails @msn and @hotmail email addresses.

I worked around it by downloading tickets as PDFs and sending it manually to the first questioner, but since I’ve received a couple more inquiries I wanted to seek assistance. Is there a setting I could be missing in my ticket notification, or do I need to manually send ticket notices?

Thank you.


  • Support Staff

March 9, 2018 at 4:23 pm

Hi there,

May I ask about the other event attendees with email addresses from other services (not @msn and @hotmail email addresses), do get they get the Ticket Notice email? If so, then some email services may be blocking emails from your server. If that’s the case, then using a transactional email service will help ensure deliverability to everyone. Here’s a resource with some recommendations:


March 9, 2018 at 5:52 pm

Hi Josh,

I’ve been able to receive my tests fine on Gmail and haven’t had complaints from anyone using other email servers. Thanks for the resources, I’ll look into those.

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