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Ticket Notice Settings

Posted: September 5, 2018 at 9:28 am


September 5, 2018 at 9:28 am

I was doing some testing and turned all the notifications off, but now that I turned them all back on the ticket notice seems to not be sending an email. Are there any tweeks I can try? Should I remove and reload the ticket plugins?


  • Support Staff

September 5, 2018 at 9:49 am


I would advise against removing and reinstalling the ticket plugin, as that isn’t going to help. If you go to Event Espresso > Messages > Settings, then view the active email message types, is the Ticket Notice message type activated?


September 5, 2018 at 10:03 am

Yes, “Ticket Notice” is on the left side in the active area of “Email Settings”.
Under the Global Message Settings, they are set to “On a separate request” which I had changed after reading the text beneath the setting. Should that go back to “On the same request?”


  • Support Staff

September 5, 2018 at 10:07 am

Quite likely yes, because the “On A Separate Request” setting uses wp_cron, and your web server may not support wp_cron. If you change the setting to “On A Separate Request” and emails stop sending, you can change the setting back to “On the same request” to get the emails to send again.


September 5, 2018 at 10:20 am

Yes sir. That did it. Thanks.

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