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ticket add on showing up as two transactions

Posted: February 11, 2019 at 11:43 am


winetober

February 11, 2019 at 11:43 am

I am using Event Espresso for vendor registration. This form has the option to add extra badges. When the vendor registers I get two transactions. I have not opened my tickets for guest yet but have add on options. If they add a t-shirt or shipping will I have 3 different transactions? How do we keep in 1 transaction?


Josh

  • Support Staff

February 11, 2019 at 12:20 pm

Hi,

There should be only one transaction. May I ask do each of those items have different transaction IDs when you go to Event Espresso > Transactions and view them there?


winetober

February 11, 2019 at 1:31 pm

yes they have different transaction numbers but one charge


Josh

  • Support Staff

February 11, 2019 at 3:11 pm

A screenshot of this & a link to the event in question would be most helpful because I’m afraid it’s not clear how you’re even adding the option for extra badges.


winetober

February 11, 2019 at 3:16 pm

can I get your email so I can email screen shot


Josh

  • Support Staff

February 12, 2019 at 10:34 am

I can leave the email address in a private reply, and you could try sending an email with a screenshot. We’ve had issues with emails with attachments getting bounced. To ensure we’ll get the screenshot, you could upload your screenshot to your site’s media library, then grab the link and post the link to the screenshot here.


Josh

  • Support Staff

February 12, 2019 at 10:35 am

This reply has been marked as private.

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Updated by  Josh 1 week, 2 days ago ago

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