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The "Your Organization Settings" form is invalid.

Posted: August 10, 2018 at 1:46 pm


HSLC3600

August 10, 2018 at 1:46 pm

While trying to register license I get the following error.
Wordpress v 4.9.7 (self hosted)

An error has occurred:
The “Your Organization Settings” form is invalid. Please correct the following errors and resubmit:
exception ‘EE_Validation_Error’ with message ‘That URL seems to be broken. Please enter a valid URL’ *redacted*

  • This topic was modified 2 months, 1 week ago by  Josh. Reason: removed irrelevant information that should not be posted to a public forum


Josh

  • Support Staff

August 10, 2018 at 1:52 pm

Hi,

The error means the form validation cannot validate the URL that was input into the form. If you remove the URL from the URL field will the form update without errors when saved?


HSLC3600

August 13, 2018 at 8:37 am

Even without entering license key when I try to save your organization setting I get error. In addition to above error, form works fine but cannot send emails after registration is approved. I also get an error “A potential issue has been detected with one or more of your Event Espresso pages. Go to Event Espresso Critical Pages Settings to view your Event Espresso pages.” but all Shortcode says OK.


Josh

  • Support Staff

August 13, 2018 at 8:41 am

The license key field is a separate field. The field in question would generally be the “Upload New Logo” field. Is that the field that’s showing the validation error?


HSLC3600

August 13, 2018 at 9:01 am

Yes. Upload new logo gives error.


Josh

  • Support Staff

August 13, 2018 at 9:08 am

OK, so if you leave that field blank does the form update without errors when you click save?


HSLC3600

August 13, 2018 at 9:12 am

Leaving “Upload your logo” field blank saves without error.


Josh

  • Support Staff

August 13, 2018 at 9:29 am

May I ask what’s the URL that was input there?


HSLC3600

August 13, 2018 at 9:33 am

https://www.powerlibrary.org/wp-content/uploads/2017/08/logo-244-157.png


HSLC3600

August 13, 2018 at 9:47 am

https://www.powerlibrary.org/wp-content/uploads/2017/08/logo-244-157.png


Tony

  • Support Staff

August 14, 2018 at 5:53 am

Hmm, strange, I can use that same URL on one of my test sites just fine.

It could be your server is blocking the connection used to verify the image exists, it’s a standard GET request but it may be triggering some form of security on the server.

Try adding this:

add_filter('FHEE__EE_URL_Validation_Strategy__validate__check_remote_file_exists', '__return_false');

To a custom functions plugin on your site, we have documentation on creating one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

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Status: closed

Updated by  Tony 2 months ago ago

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