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abyaute
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December 5, 2019 at 1:19 pm
The logo does not appear in email notifications. It is well inserted in the parameters in png. The short code is inserted correctly.
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abyaute
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December 5, 2019 at 1:19 pm
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Tony
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December 6, 2019 at 3:35 am
Hi there,
Can you add some screenshots of what you have in the template and the output from the email, please?
Is there an event I can register onto to view this?
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abyaute
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December 6, 2019 at 3:45 am
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Tony
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December 6, 2019 at 3:59 am
Ok, that’s fine, but in the future please use this form:
https://eventespresso.com/send-login-details/
Which email should I be looking at?
I’ve checked your Registration Approved message type and the event admin context has a logo, the Registrant context does not.
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abyaute
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December 6, 2019 at 6:11 am
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abyaute
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December 6, 2019 at 6:20 am
Sorry for my previous post…
For example for the mail “registration pending payment”
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Tony
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December 6, 2019 at 8:16 am
That’s using the [CO_LOGO] shortcode which already wraps the link in an img tag.
Have you recently changed your logo file? Some of the emails are using a valid img URL, newer images are using a URL to an image that does not exist.
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abyaute
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December 6, 2019 at 8:46 am
no I have not changed
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Tony
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December 9, 2019 at 5:38 am
I did some digging into this and the [CO_LOGO] shortcode pulls the value directly from the EE config object, I wanted to take a look over the previous emails to see if anything else stood out but it looks like those have been removed so I can’t.
Are you still running into an issue with the image or is it working for you now?
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abyaute
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December 9, 2019 at 7:11 am
Hi
It works in some couriers and others do not.
We will leave like this.
Thanks
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