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Support Site License Key not working

Posted: February 20, 2015 at 8:47 am


Alice Skipton

February 20, 2015 at 8:47 am

Support Site License Key not working. Domain matches. Key matches, but am getting error:

“You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”

on heydayfarm.com


Tony

  • Support Staff

    •

February 20, 2015 at 8:49 am

Hi Alice,

I have reset your license key, you should receive an email with instructions on how to re-assign you key.

If you still have problems just let me know.


Alice Skipton

February 23, 2015 at 2:57 pm

I received the email and followed the instructions, but the same error persists. Clearing and re-entering the support key into the options page didn’t seem to have any effect.


Josh

  • Support Staff

    •

February 23, 2015 at 4:02 pm

Hi Alice,

Can you try removing the key from the field twice, so that you end up saving the blank field a second time? I’ll reset the key again, it may take a second try to get the old key data out.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 9 years, 2 months ago ago

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