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Support License on site is active, but in ee.com account, it is different key

Posted: December 18, 2014 at 8:28 am


jmichel

December 18, 2014 at 8:28 am

Hi. I bought a support license in Sept. 2014 and it is active and in my “key” under Settings. When I log in to the eventespresso.com site, the support token shown is different than the one on my site and I am not able to download any add ons. I really need the json plug in for my site as our event is in two days and I can’t scan tickets without it.


Tony

  • Support Staff

    •

December 18, 2014 at 8:45 am

Hi jmichel,

I searched our system and found another account linked to the same domain.

https://eventespresso.com/users/jmichel2/

If you purchased EE whilst logged into that account the license will be applied to that account.

The support post ‘Support License on site is active, but in ee.com account, it is different key’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 9 years, 4 months ago ago

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