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Support License not Working

Posted: April 8, 2016 at 3:50 pm


Simon

April 8, 2016 at 3:50 pm

Hi there,

I purchased a support license and never put it against a live site.
I can log in to my account fine (on your website) and can see my Support License Key but when I enter it into my WordPress site it says that it isn’t a valid key. What am I doing wrong?

Thanks very much,
Simon


Josh

  • Support Staff

April 8, 2016 at 4:06 pm

Hi Simon,

I can recommend contacting the sales team because there doesn’t appear to be a support license attached to your account. They’ll be able to help you sort this out.

You can contact the sales team by filling out the form on this page:

https://eventespresso.com/contact/


Simon

April 9, 2016 at 2:02 pm

OK. Thanks, Josh.

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