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Melanie Levitt
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April 12, 2016 at 9:41 am
We have requested that this be reset several times – it has had no impact on the license. It constantly appears to be invalid. This needs to be escalated ASAP – as we can not run necessary updates.
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Josh
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April 12, 2016 at 11:40 am
Hi Melanie,
I checked on the stats for your account. Can you log in to dev.jacksonartnh.com and if there’s a key set in Event Espresso > General Settings there, remove the key and save? After that the updates should work on your live site.
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Melanie Levitt
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April 12, 2016 at 7:42 pm
We changed the site from dev.jacksonartnh.com to http://www.jacksonartnh.com some time ago.
We had the support license updated to reflect the correct domain. Now it will not update at all.
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Lorenzo Orlando Caum
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April 13, 2016 at 4:29 am
Hello,
Your support license key is not connected to any sites at this time. You can activate it on the site that you would like to use it on.
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Lorenzo
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Tony
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April 13, 2016 at 4:46 am
Hi Melanie,
You currently have an EE4 support license but you site is running EE3.
Are you looking to update to EE4 or the latest version of EE3? (they are different systems so I just want to check beforehand)
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Melanie Levitt
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April 13, 2016 at 7:46 pm
Again we have followed your steps and receive
An automatic update for Event Espresso is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
Event Espresso
Settings | Events | Deactivate | Edit
Out-of-the-box Events Registration integrated with PayPal IPN for your WordPress blog/website. Support
Version 3.1.37.6.P | By Event Espresso | Visit plugin site
A new version of Event Espresso is available. View What’s New with version 3.1.37.8.P. A valid Support License Key is needed to enable automatic upgrades. The key you have entered is invalid or has expired. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
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Tony
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April 14, 2016 at 4:11 am
You have a support license for EE4, which does not include access to EE3 which your site currently runs, so that message is actually valid.
If you would like to continue to use EE3 rather than EE4 you’ll need to switch your license to EE3, you can do that from your account page. Above your license keys you will find a dropdown to change your license type.
Select one of the EE3 licenses and follow the on screen instructions to switch over.
Once you have the correct license for EE3 the license key will work.
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Melanie Levitt
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April 14, 2016 at 10:36 am
That worked thank you you can close this ticket
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