|
Marco Casillas
|
March 24, 2015 at 4:02 pm
Hi,
I’m getting:
A new version of Event Espresso is available. View What’s New with version 4.6.17.p. A valid Support License Key is needed to enable automatic upgrades. Your current account does not allow automatic upgrades on more than one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
Along with a Red Key next to my Support License Key. I moved this WP from an Amazon EC2 AMI to Amazon EC2 Ubuntu. The domain name and site setup remain the same. Not sure why the support key isn’t recognized now.
|
|
Dean
|
March 25, 2015 at 5:49 am
Hi,
I’ve rest the licence key, you will get a follow up email. Please advise if this does not resolve the issue.
|
|
Marco Casillas
|
March 25, 2015 at 8:57 pm
Thanks!
|
|
Dean
|
March 26, 2015 at 5:37 am
No problem!
|
|
Dean
|
March 26, 2015 at 5:37 am
No problem!
|
|
Marco Casillas
|
March 26, 2015 at 10:11 pm
Hi Dean, this happened again, and nothing on our end has changed save for the addition of a bunch of events and a theme change. Any ideas? Thanks again.
|
|
Lorenzo Orlando Caum
|
March 26, 2015 at 11:21 pm
Hi, try re-applying the support license key again. If it fails, then we’ll create a new one.
Thanks
—
Lorenzo
|
|
Marco Casillas
|
March 30, 2015 at 10:03 pm
It looks to be sticking this time. Thanks again!
|
