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Support License

Posted: February 5, 2014 at 8:41 am


James Bolden

February 5, 2014 at 8:41 am

I renewed support license but I don’t have the one click upgrade on my website.


Josh

  • Support Staff

    •

February 5, 2014 at 11:16 am

Hi there,

I checked and it looks like the key that’s attached to your account isn’t validating. I’ve given you a new API key that you can set in Event Espresso>General Settings. You’ll need to remove the old key that’s there first, then save the General Settings screen twice to clear the old one out before you enter the new key.


James Bolden

February 5, 2014 at 12:04 pm

I copied the new key but it doesn’t show active in my account.


Garth

  • Support Staff

    •

February 5, 2014 at 1:30 pm

James, will you be sure that there are no spaces at the beginning or end of the license key?


James Bolden

February 5, 2014 at 1:38 pm

That was it. Thanks


Garth

  • Support Staff

    •

February 5, 2014 at 1:39 pm

🙂 Good.

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Updated by  Garth 10 years, 3 months ago ago

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