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skillstat
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February 20, 2015 at 2:33 pm
Hi, I was re-reading an old thread where we had requested to have our support token reset, and I realized that that request was being handled, I don’t think we removed the token from the support page before the reset. Can you check the status on our main token, and which domain it is currently assigned to? It should be http://www.skillstat.com
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Tony
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February 20, 2015 at 2:56 pm
Hi Tracey,
You support key is assigned to that domain, are you having a problem updating EE?
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Dajo Rodrigo
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February 25, 2015 at 1:29 pm
Hey there,
I have some sort of similar issue: You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain.
The thing is: The key already has been changed by support, but for some reason it is still linked to my staging environment. (While the settings in my account are currently correct: It should be linked to: tickets.camedy.nl)
Could you please check if the current support key is indeed linked to this domain?
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Josh
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February 25, 2015 at 1:41 pm
Hi Dajo,
I checked and it says it’s active on tickets.camedy.nl. If you continue to get the one domain message, please request a reset from your account page, and also please check your staging site to make sure a key isn’t set there.
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Dajo Rodrigo
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February 26, 2015 at 12:29 pm
OK, the staging environment is no longer available, I will request a reset! Many thanks.
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Lorenzo Orlando Caum
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February 26, 2015 at 1:04 pm
Hi, this has been reset and you should receive a confirmation email shortly.
Thanks
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Lorenzo
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