Support

May 15, 2016 at 5:46 pm

Hello, could you provide a link to any event that has a promotion enabled? If the button isn’t working, then their may be an error occurring on the page.

—
Lorenzo

May 16, 2016 at 2:24 am

Hi there,

Are you adding a promotion code before clicking to apply it?

On your theme when the page loads the submit button is not very visible – http://take.ms/YnQtl

If you click to the left of the button you’ll see the input field for the promotion code – http://take.ms/YnQtl

So the user needs to input a promotion code and then click the apply button (which works on your site for me), but if they don’t input a code and just press the button nothing happens, that’s expected as there is not code yet.

I would recommend adding some styling to make the Promotion code input a little more visible, something like this:

#ee-spco-payment_options-reg-step-form-payment-options-before-payment-options #ee-promotion-code-input {
    background: #f2f2f2;
}

Will make the field looks like this – http://take.ms/jcJws

Its then more obvious that something needs to go into that field.

We recommend using either the My Custom CSS or Reaktiv CSS Builder plugins to add custom styles such as these.

May 16, 2016 at 10:23 am

The issue with firefox is from your theme applying padding to the input elements.

You can fix that within the code I provided above:

#ee-spco-payment_options-reg-step-form-payment-options-before-payment-options #ee-promotion-code-input {
    background: #f2f2f2;
    padding-top: 0;
    padding-bottom: 0;
}

The ‘hidden text’ behind the Promotion input is actually the Promotion code label – http://take.ms/nLwbj

You can either move it up to display as above using:

#ee-promotion-code-input-lbl {
    margin-top: -30px;
}

or hide it completely using:

#ee-promotion-code-input-lbl {
   display: none;
}

May 16, 2016 at 10:59 am

You’re most welcome 🙂