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Stripe Payment Gateway and Events espresso

Posted: August 9, 2019 at 7:04 am


Chrisr

August 9, 2019 at 7:04 am

We are using Stripe to take payment. The payment is taken, but the user is presented with the message “Registration step could not be completed – Please refresh the page and try again”.

When they do refresh the page, the process is completed.


Josh

  • Support Staff

August 9, 2019 at 7:12 am

Hi,

The first thing to do is activate WP_DEBUG logging mode, which is outlined here:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

Then test a registration with payment, then you’ll capture a more specific error message in a file. That file will be located in your site’s wp-content folder, its name will be debug.log. You can check that file after running a test and we’ll go from there.

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Status: closed

Updated by  Josh 4 months ago ago

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