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Jakob Naredi
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September 24, 2019 at 3:07 am
Hi!
Before Stripe Elements/SCA update the customer data sent to stripe was the users e-mail. Now it’s the name of the card holder. That becomes a problem if the card holder is not the same as the registrant in EE.
Would it be possible to have the option to send the primary registrant e-mail instead? Or even better if it would be possible to send the transaction id.
https://prnt.sc/pa7dcz
Best regards,
Jakob
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Josh
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September 24, 2019 at 7:04 am
Hi Jakob,
The Stripe gateway sends a transaction ID back to your site, and it’s shown on the EE > Transactions page under Payment Details in the TXN ID / CHQ #. That number will match the ID on Stripe’s end.
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Jakob Naredi
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September 24, 2019 at 7:29 am
Yes!
But it’s the wrong way if I need to find a transaction in EE from Stripe.
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Josh
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September 24, 2019 at 7:43 am
You can find a transaction, in EE from Stripe, by matching the transaction ID supplied by Stripe.
Also, the billing information in Stripe will match the billing information in the Event Espresso Transaction.
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Jakob Naredi
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September 24, 2019 at 8:07 am
But I want to see the customer information in Stripe.
The problem is if I find a transaction in Stripe and I can’t figure out what transaction in EE it belongs to.
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Josh
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September 24, 2019 at 8:19 am
Hi,
Stripe doesn’t take the attendee information, it only takes the billing information. I’ve advised two different ways to find the transaction.
Here’s a third way:
You copy the ID from the Stripe payment entry, and paste it into the EE > Transactions page search field. The search result will return the transaction in EE the payment from Stripe belongs to.
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Jakob Naredi
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September 25, 2019 at 2:16 am
Thanks!
Last option works, but it gives more job. Why wouldn’t it be possible to send primary registrant e-mail as before?
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Josh
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September 25, 2019 at 12:45 pm
This is because the new Stripe Elements billing form includes an email address field. So the purchaser can input their email address into that field.
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Jakob Naredi
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September 26, 2019 at 12:44 am
Thanks!
The problem is that this isn’t shown on Stripes site, nor is it searchable.
But then I understand it’s nothing more you can do. Thanks anyway for your help!
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