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Stripe Credit Card Input Not Showing

Posted: August 31, 2020 at 12:46 pm


August 31, 2020 at 12:46 pm


Credit Card inputs are not appearing during payment process. I deactivated and activeated Stripe again with same problems. This started this week and was working fine 5 days ago.


August 31, 2020 at 12:58 pm

Here is the visual


  • Support Staff

September 1, 2020 at 9:03 am

Hi there,

There is a JavaScript error being thrown by your site’s theme, when a JavaScript error is thrown is prevents any other JS from running on the page and as the Stripe fields use JS they no longer appear.

This will have started happening when the site updated to WP5.5 and you can ‘fix’ it using this plugin:

However, that plugin is intended as a temporary fix to give/the developer some time to fix the code in use on the site.

This is the error being thrown on the site:

Uncaught TypeError: Cannot read property 'msie' of undefined
    at HTMLDocument.<anonymous> (custom.js:56)
    at i (jquery.js:1)
    at Object.fireWith [as resolveWith] (jquery.js:1)
    at Function.ready (jquery.js:1)
    at HTMLDocument.J (jquery.js:1)

So there’s some updates that need to be done within your theme’s custom.js file to properly fix this.

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