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Status bar shows "Approved" but Transaction Status show incomplete

Posted: February 25, 2016 at 2:06 pm


Jose

February 25, 2016 at 2:06 pm

Also the pending amount dont show as “0”
Please check
Status bar shows “Approved” but Transaction Status show incomplete.
http://www.stimulus.com.pe/thank-you/?e_reg_url_link=1-fccbc04f93ee22291b9e096a1e105067


Lorenzo Orlando Caum

  • Support Staff

February 25, 2016 at 2:40 pm

Hi Jose,

The transaction shows as approved but no payment has been received. That means that $750 is owed.

Here are a couple ideas:

1) The event is set to automatically approve all registrations through the event editor by setting the default registration status to approved.

2) The registration was initially pending payment and then someone manually changed the status to approved through the registration details screen in your WP dashboard


Lorenzo

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