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Brian
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March 27, 2015 at 7:26 pm
Original Thread – https://eventespresso.com/topic/recieving-payment-but-ee-not-completing-the-transaction/
I have a similar problem, however, my transactions are going through Stripe. The credit card is charged, but I don’t have any information on the person who charged it in EE. I can see who it is by their credit card info from Stripe. Now, I want to edit the transactions so that, when they show up with a credit card statement showing they paid, we have some record of their existence. I don’t see a way to edit the record for this transaction/registration. I assume no such record was created since the system believes that the transaction didn’t happen.
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This topic was modified 9 years, 1 month ago by
 Tony.
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This topic was modified 9 years, 1 month ago by Tony.
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Tony
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March 30, 2015 at 4:27 am
Hi Brian,
I have split your reply into a new thread as you are using a different payment method.
Just to confirm, within Event Espresso is the registration (and the transaction for that registration) created?
You can apply payments to a transaction – http://take.ms/29LGi
You can also add notes to that payment – http://take.ms/oihTX
Will that work?
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Brian
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March 30, 2015 at 11:28 am
Tony,
The registrations show up as “Incomplete”. There’s no name or other information but there’s a completed Stripe Payment. See image…
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Brian
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March 30, 2015 at 11:31 am
Tony,
Also, let me be clear. I mis-spoke before. I want to be able to send these registrants their tickets, etc. and, for that, I need names and email addresses entered into EE. I can get them from the customers with the info from Stripe, but how do I manually enter that info into EE?
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Tony
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March 30, 2015 at 11:50 am
Hi Brian,
Registrations (containing the attendee information) are created separately from the transaction/payment information. So the registration and contact information should be created before Stripe is selected.
There is no image attached to the post above can you re-send it please?
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Brian
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March 30, 2015 at 3:38 pm
Sorry. Try this…
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Brian
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March 31, 2015 at 10:28 am
For the transactions in the image I sent, I can access the Registration details, however, I cannot edit the Contact information. How can I do this?
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Brian
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March 31, 2015 at 10:38 am
There is no “View/Edit Contact” button for the registrations that never saved any registration information.
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Lorenzo Orlando Caum
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March 31, 2015 at 12:31 pm
Hi Brian, what is the version number for Event Espresso 4?
https://eventespresso.com/wiki/ee4-changelog/
—
Lorenzo
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Brian
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March 31, 2015 at 6:36 pm
Lorenzo…
Version 4.6.18.p
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Tony
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April 1, 2015 at 2:28 am
Hi Brian,
I can’t reproduce this and suspect this is not an issue with Stripe, the registration and contact info should be created before you reach Stripe.
Are you running any caching plugins?
Which hosting provider are you using?
Do they run server side caching?
Can you check your server error logs and see if there any error relating to Event Espresso please?
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Brian
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April 1, 2015 at 3:49 pm
Tony,
We were originally on a server that cached our page when these registrations were created. We’ve moved the page since then. I’m just trying to save the 4 or 5 registrations on the page without having to ask the folks to register again.
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Tony
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April 2, 2015 at 5:05 am
Ah ok, thank you for explaining, I understand now.
As there is no ‘View/Edit Contact’ button for these the best course of action will be to re-register these users using the information from Stripe, you can then apply cancel/delete these broken registrations.
You can do this from within the admin yourself so you don’t need to ask the user to re-register.
If you go to Events -> *Hover over the event* -> Click on ‘Registrations’ to view a registration list for that event – http://take.ms/2c7LW
You can then add manual registrations using the ‘Add New Registration’ button – http://take.ms/1jkv7
You’ll see a ticket selector very similar to the front end registrations, provide the registration details and re-register the user – http://take.ms/vq6y8
(Note that send related messages is un-checked, this will prevent the user receiving registration related messages)
Then you can apply the payment to the registration – http://take.ms/YEXuq
(In order for Stripe to show up as a Admin Payment method you need to go to Event Espresso -> Payment Methods -> Stripe. Enabled ‘Admin Registration Page (no online processing)’ and save the settings – http://take.ms/iSzu6 , reload the transaction and apply the payment)
One note with this method, payment messages are considered critical so there’s no option not to send them when applying a payment to a registration. If this is an issue there is a work around for this.
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Brian
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April 3, 2015 at 12:35 pm
THANK YOU! That solved my problem!!
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Tony
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April 3, 2015 at 1:38 pm
Great! I’m glad that works for you 🙂
I realised I didn’t show instructions on how to Cancel the previous registrations, have you already done this?
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Brian
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April 3, 2015 at 3:53 pm
Tony,
No. I was concerned that, if I did delete them, I might not remember which registrations I added later.
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Tony
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April 3, 2015 at 4:12 pm
You can simply set the ‘Registration Status’ to Cancelled.
Cancelled registrations no longer apply to the Datetime/Ticket limits, but the record is still there if needed. (It is NOT included in the CSV however)
Edit the ‘broken’ Registrations and click this button – http://take.ms/ECvf2
Be sure the ‘Send related messages’ checkbox is NOT checked or your attendees will received a registration cancelled message.
Does that help?
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