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Stuart Graham
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September 23, 2014 at 6:58 am
With me it is EE4.4.2 that is breaking the site.
Have to go back to previous versions to make wordpress work at all.
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Tony
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September 23, 2014 at 7:05 am
Hi Stuart,
I’ve split your reply into another thread so that is easier to troubleshoot separately.
When you enabled EE4.4.2 is there an error message shown? We’ll need this to help narrow down the issue.
If no error is shown only a whitescreen then you’ll need to enable WP_Debug on the site.
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Stuart Graham
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September 23, 2014 at 7:19 am
OK as soon as I activate the plug from EE4.4.4 onwards this is what I get.
Fatal error: Uncaught exception ‘EE_Error’ with message ‘An attempt to access and/or write to a file on the server could not be completed due to a lack of sufficient credentials.’ in /home/boxingsc/UE72T4UI/htdocs/version2/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_File.helper.php:39 Stack trace: #0 /home/boxingsc/UE72T4UI/htdocs/version2/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_File.helper.php(278): EEH_File::_get_wp_filesystem() #1 /home/boxingsc/UE72T4UI/htdocs/version2/wp-content/plugins/event-espresso-core-reg/core/EE_Load_Textdomain.core.php(43): EEH_File::exists(‘/home/boxingsc/…’) #2 /home/boxingsc/UE72T4UI/htdocs/version2/wp-content/plugins/event-espresso-core-reg/core/EE_System.core.php(695): EE_Load_Textdomain::load_textdomain() #3 [internal function]: EE_System->load_core_configuration(”) #4 /home/boxingsc/UE72T4UI/htdocs/version2/wp-includes/plugin.php(505): call_user_func_array(Array, Array) #5 /home/boxingsc/UE72T4UI/htdocs/version2/wp-settings.php(237): do_action(‘plu in /home/boxingsc/UE72T4UI/htdocs/version2/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_File.helper.php on line 39
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Stuart Graham
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September 23, 2014 at 7:21 am
Apologies that should be EE4.4.2
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Josh
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September 23, 2014 at 7:30 am
Hi Stuart,
The permissions on your server are likely locked down so EE can’t access its own files. If possible, please send FTP and WordPress admin level log in credentials via the contact form on this page:
https://eventespresso.com/send-login-details/
We have a fix we can apply.
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Stuart Graham
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September 23, 2014 at 8:01 am
Hi There
I can’t really do this as the site goes down completely.
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Josh
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September 23, 2014 at 8:09 am
Hi Stuart,
Can you access the server’s files from your host’s control panel? If so, can you send those credentials (or FTP) via our secure form?
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Stuart Graham
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September 24, 2014 at 3:07 am
*Removed*
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Stuart Graham
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September 24, 2014 at 3:08 am
sorry I’m not sure where the secure form is- can you delete these from public viewing?
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Tony
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September 24, 2014 at 3:14 am
Hi Stuart,
The secure form is available using the link Josh provided:
https://eventespresso.com/send-login-details/
I have removed the details from view. As this is a public forum, I would recommend against providing login details within the threads and only use the form above.
I will upload the modified version of EE4 to your server now.
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Tony
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September 24, 2014 at 3:22 am
Hi Stuart,
I have uploaded the latest version of EE4 to your site which includes fixes for this issue.
If you go to your plugins page you’ll now find 3 versions of Event Espresso, the version I uploaded is version 4.4.3.p so activate that one and see if any errors are thrown.
I left the remaining 2 versions within your install in-case you needed them for any reason, if not, I would recommended deleting them from the plugins menu.
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Stuart Graham
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September 24, 2014 at 5:21 am
Thank you so much for your help Tony.
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Tony
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September 24, 2014 at 6:43 am
No Problem at all Stuart 🙂
Just to confirm, is everything working correctly now?
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