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Toby Staveley
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October 29, 2014 at 2:35 am
Split from here: https://eventespresso.com/topic/split-white-page-for-events/
SO i have “custom facebook feed” and the same problem. What is the solution if I wish for both to run?
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This topic was modified 9 years, 6 months ago by
 Tony.
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This topic was modified 9 years, 6 months ago by Tony. Reason: Added original thread
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Toby Staveley
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October 29, 2014 at 5:50 am
ps when I de-activate “custom facebook feed” it still doesn’t stop the white screen…
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Tony
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October 29, 2014 at 6:33 am
Hi Toby,
I have split your thread so we can focus on your individual issues.
Can you enable WP_Debug on the site and see which error is being thrown on the white screen please?
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Toby Staveley
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October 29, 2014 at 6:37 am
I have done this. Nothing comes up on the white screen or the dashboard? Where do I access the error log?
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Tony
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October 29, 2014 at 7:03 am
That will depend on your host.
Some hosting provides have a single error log for all sites/subsites you may have, others include the error log within the root of each site.
You’ll need either FTP access, or access to cPanel to view the error logs there.
However, have you tried de-activating all non-EE plugins and re-testing?
(I would recommend making a backup before doing this, we have a guide for backing up the database posted here: https://eventespresso.com/wiki/how-to-back-up-your-site/ although there are plenty of plugins that will do this for you)
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Tony
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October 29, 2014 at 7:07 am
Hi Toby,
I notice you have requested a license key reset as you have moved the site from a dev server to live, can I ask how this was done?
Was the site migrated correctly using a plugin or correct search and replace script such as the one available here:
https://interconnectit.com/products/search-and-replace-for-wordpress-databases/
Or another method?
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Toby Staveley
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October 29, 2014 at 7:17 am
I was given a file called installer.php and a zip file by the developer…
The installer.php has this in the opening lines of the code (to help id)…
Copyright 2011-12 Cory Lamle lifeinthegrid.com
This program is free software; you can redistribute it and/or modify
it under the terms of the GNU General Public License, version 2, as
published by the Free Software Foundation.
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Toby Staveley
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October 29, 2014 at 7:30 am
Should I put in the new license code- or wait for an/other next step?
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Toby Staveley
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October 29, 2014 at 7:41 am
So – in the meantime – deactivating all plugins except EE4 does fix this problem… now to identify which of the other 26 is the conflict I guess??
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Toby Staveley
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October 29, 2014 at 7:47 am
Okay… so… I’ve found that if “wordfence security” is activated then EE does work; if not then it doesn’t work- white page for events…
Any thoughts?
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Tony
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October 29, 2014 at 10:15 am
I was given a file called installer.php and a zip file by the developer…
That should be handling the migrations correctly. You also confirmed this when EE worked with all plugins de-activated.
I’ve found that if “wordfence security” is activated then EE does work; if not then it doesn’t work- white page for events
Just to confirm is that a typo or the correct setup?
If Wordfence is activated EE works, but if Wordfence is de-activated then EE does not work?
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Toby Staveley
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October 30, 2014 at 3:58 am
Yes, this is correct…
If Wordfence is activated EE works, but if Wordfence is de-activated then EE does not work.
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Tony
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October 30, 2014 at 6:06 am
So far I have been unable to reproduce this.
I have installed WordFence on a test site, ran through setting up both Event Espresso and WordFence, then de-activated WordFence with no issues.
To note, security plugins such as WordFence and rename-wp-login that you mentioned here:
https://eventespresso.com/topic/white-page-for-events/
Usually add rules to your sites htaccess files, often these are not removed when de-activating/deleting the plugins (some plugins offer the options to remove them, others do not)
Are you using WordFence Premium or Free? Do you also have any other security plugins installed?
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Toby Staveley
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November 3, 2014 at 3:00 am
Hi Tony – wordfence free. I don’t have time to troubleshoot what’s going wrong when this ISN’T activated, but if it’s something that you’d like to know more about you’re welcome to our WP log-in details. Thanks, Toby
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Lorenzo Orlando Caum
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November 3, 2014 at 8:46 am
Hi,
I’ve setup a Wordfence and Event Espresso 4.4.4 on a site and registrations work as expected. I then browsed through various Event Espresso pages such as the event listing page and additional single event pages and it worked as expected.
There are a lot of settings for this plugin so could you let us know if you have the caching option on and the security level that is in use?
http://cl.ly/image/3w36071C280Z
—
Lorenzo
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Toby Staveley
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November 7, 2014 at 2:42 am
Yes caching on and security at medium.
I think you will find it difficult to reproduce this because it’s clearly another plug-in causing the issue, which bizarrely having wordfence on is rectifying.
I can’t (while it’s working) give this any more time, but you’re welcome to log in to our WP if it’s of wider interest…
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Tony
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November 7, 2014 at 4:00 am
Hi Toby,
If you could create a temporary login I’ll take a look and see if I can reproduce this from copying the settings on your site.
As mentioned this will likely be difficult to find the exact cause but I would like to at least try and narrow this down some.
Please send login details using this form:
https://eventespresso.com/send-login-details/
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Toby Staveley
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November 12, 2014 at 6:34 am
Hi Tony,
Could you privately send me your email etc to make you a temporary login…
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Lorenzo Orlando Caum
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November 12, 2014 at 12:45 pm
Hi,
You can use any email in that field including your own email or use support [at] eventespresso.com
Once the temporary login has been created, please share it through this link:
https://eventespresso.com/send-login-details/
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Lorenzo
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