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specific customers never transfer over to Infusionsoft

Posted: November 15, 2017 at 2:36 pm


Freddys

November 15, 2017 at 2:36 pm

Hi everybody,

I’m looking to see if anybody else has had an issue where specific customers never transfer over to Infusionsoft.

This is an issue we deal with form time to time, but after keeping data, I can tell you that there are a group of customers that consistently never transfer over to Infusionsoft and therefore don’t have any of the follow up automation that we have implemented.

I am still hoping that one day, this will no longer be an issue, but for now, grasping for clues.

Thanks!
– Freddys


Josh

  • Support Staff

November 15, 2017 at 3:01 pm

Hi Freddys,

I’m not aware of this being an issue for anyone else. Do those same registrants have unique contact records within Event Espresso 4’s Registrations > Contact page? Also, does this happen on a specific event only?


Freddys

November 15, 2017 at 7:03 pm

Yeah, I have had your team take a look previously and nobody could crack the case yet.

I looked and they have only one user record in WordPress, with a unique email addres, and unique records within their registrations.

Happens on every event they sign up for, from what I can see.
– Freddys


Josh

  • Support Staff

November 22, 2017 at 8:21 pm

Hi Freddys,

Can you send that user’s information via email to support at eventespresso.com so we can investigate further?

The support post ‘specific customers never transfer over to Infusionsoft’ is closed to new replies.

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Status: closed

Updated by  Josh 1 year, 6 months ago ago

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