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Sorry, you are not allowed to access this page when resending reg details

Posted: November 17, 2021 at 6:06 pm


shoreshdavid

November 17, 2021 at 6:06 pm

Greetings,

In the Registrations for our most recent event, whenever we click the “Resend Registration Details” action, we’re immediately taken to a white page that simply reads:

Sorry, you are not allowed to access this page.

Though if we click “Resend Ticket Notice” then that one works as designed. Any ideas about what might be causing this error? I know in the past we were able to resend registration emails without an issue.

Thank you for your time.

Kind Regards,
Chris


stateline

November 18, 2021 at 9:25 am

I am having this same issue. Hopefully, we will get a response and some help.


Seth Shoultes

  • Support Staff

November 18, 2021 at 10:40 am

Hi there,

Our developers are looking into issues with the latest update and should have an answer and/or software updates released soon.


shoreshdavid

November 22, 2021 at 5:51 pm

Hello Seth,

For us, the latest update (version “4.10.17.p”, I believe) seems to have resolved the issue. Thank you.

Kind Regards,
Chris


Tony

  • Support Staff

November 23, 2021 at 4:00 am

Hi Chris,

Thank you for letting us know the update worked for you.

Any further problems please let us know.

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