Support

Home Forums Event Espresso Premium Sold quantity not being decremented on deleted registrations

Sold quantity not being decremented on deleted registrations

Posted: October 16, 2018 at 2:07 pm


Fadou

October 16, 2018 at 2:07 pm

We had an event that was sold out. Some people cancelled so we removed them (2) and emptied the trash. We put back the event as “Pending for review” (because the publish was not available in the dropdown) and put it back. Unfortunately, the sold quantity was not updated. Here is a screenshot showing you the setup of our ticket (we are using the addon of roles restriction). Screenshot

Please help us to understand why?? We need to free up space for our events!

Thank you.


Josh

  • Support Staff

October 16, 2018 at 2:18 pm

Hi,

May I ask what’s the count of Approved Registrations? (located in the meta box near the upper right side of the event editor page)


Fadou

October 16, 2018 at 2:33 pm

Hi,

Yes sure! The Approved Registrations is 21. Pending 1.


Josh

  • Support Staff

October 16, 2018 at 2:41 pm

That doesn’t quite add up, even after removing 2 registrations. While I don’t have enough data to explain why there’s a discrepancy there, what you could do is make an adjustment to the Datetime Registration Limit.

For example, if you have 2 spaces to fill yet, you could change the datetime registration limit to be 27 and that will reopen the event to allow 2 more sales.

Another example, if you have 4 spaces to fill yet, you could change the datetime reg limit to be 29.

The support post ‘Sold quantity not being decremented on deleted registrations’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso