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Craig Schwartz
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June 15, 2016 at 6:28 pm
Hi
I just launched our new site – hotspots.net and am unable to get the calendar plugin activated. I have turned on the main Event Espresso plugin first. I just added the support license key now that we are no longer on a test site. Could this be the issue? I don’t want to try to activate the calendar plugin if there is something else to fix, since the plugin will deactivate the entire site. Please assist!
Thank you very much!
Howard
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Josh
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June 15, 2016 at 7:08 pm
The support license key has no effect on the ability of the Calendar add-on to activate.
It looks like you have the Calendar plugin activated over here:
http://www.hotpots.net/testsite/calendar/
If it’s not activating on another site, can you check to make sure you have the same version of the Calendar plugin there?
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Craig Schwartz
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June 15, 2016 at 7:15 pm
http://www.hotpots.net/testsite/calendar/ is the old test site.
The new live site is at http://www.hotpots.net/calendar/.
Should I remove the plugin completely and download and install the calendar plugin again?
I wont lose any data I have already added to the calendar, correct?
Thank you.
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Craig Schwartz
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June 15, 2016 at 8:11 pm
The test site was duplicated and moved to the live site so yes its the same version plugin Version 3.2.6.p and EE4 is Version 4.8.13.p.
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Tony
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June 16, 2016 at 5:32 am
The latest version of EE4 is 4.9.0.p
The latest version of the Calendar is 3.2.6.p
Is there something preventing your from updating Event Espresso?
I don’t want to try to activate the calendar plugin if there is something else to fix, since the plugin will deactivate the entire site.
So the Calendar plugin does activate, but then the whole site goes down? Showing only a whitescreen?
That would normally mean the plugin did actually active but a fatal error is being thrown on load. If you enable WP_DEBUG (or view your servers errors logs) you should be able to see the error being thrown.
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Craig Schwartz
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June 16, 2016 at 8:54 am
Hi, Tony
Thanks for the reply.
I will try updating EE4 and then the Calendar plugin to see if that works.
I did get a blank white screen with some long error message about the CALENDAR app and then was locked out of the back end of the website, then needed to go in to disable all plugins to allow entry again.
Will let you know how it goes once all is updated.
Thanks!!
Howard
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Lorenzo Orlando Caum
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June 16, 2016 at 11:56 am
Hi Howard,
I would try a manual update to get your software updated.
Try these steps:
1) Backup your WordPress site (https://eventespresso.com/wiki/how-to-back-up-your-site/)
2) Deactivate and remove both Event Espresso 4 and the existing version of the events calendar add-on
3) Go to your account page here:
https://eventespresso.com/users/howcreativeinc/#ee4-downloads
4) Then download the Event Espresso 4 core plugin and the events calendar add-on.
5) Upload the core plugin and activate and Event Espresso will switch itself into maintenance mode. Click-through to migrate and it will move itself out right after.
5) Next, upload and activate the events calendar add-on.
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Lorenzo
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Craig Schwartz
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June 16, 2016 at 12:18 pm
Hi, Lorenzo
I will try as you stead, thanks for your input. I won’t lose any current Event information already utilized by the plugins, correct?
Thank you,
Howard
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Tony
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June 16, 2016 at 1:43 pm
Do no should not lose any data, however we highly recommend creating a full site back that you can revert to (just to be safe) before attempting updates to any plugins/themes (not just EE but any).
Also a side note:
I did get a blank white screen with some long error message about the CALENDAR app and then was locked out of the back end of the website, then needed to go in to disable all plugins to allow entry again.
You do not need to de-activate all plugins and re-enable them all again, you can just rename the directory of the plugin you last activated (the one causing the error) in this case the EE calendar directory which by default will be:
/wp-content/plugins/ee4-events-calendar
Rename that to /wp-content/plugins/ee4-events-calendar-temp/
Then load the admin to de-activate the calendar. Rename the directory back again (the plugin will remain de-activated)
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Craig Schwartz
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June 16, 2016 at 6:21 pm
OK so I did as suggested – backed up database, installed EE4 first then Calendar. Once activating the calendar I am getting a white screen with the following message
“Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5120 bytes) in /home/carm2craig/public_html/wp-admin/includes/class-wp-list-table.php on line 814”
Please help! Thanks!
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Craig Schwartz
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June 16, 2016 at 6:34 pm
To add – I have hosting with GoDaddy. I received an email recently stating ”
Your hosting account for hotpots.net is approaching or exceeding its resource limits, which may cause it to be sluggish or even inaccessible to visitors during periods of high traffic.”
Can this be the culprit and I need to add additional resources?
I would send a screen capture but don’t know how to upload a file and attach to this thread.
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Tony
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June 17, 2016 at 4:40 am
Can this be the culprit and I need to add additional resources?
Yes, the problem is that your site is running out of available memory. To fix this you will need to increase the memory available to your site.
You can usually do this within wp-config.php by adding something like:
define( 'WP_MEMORY_LIMIT', '96M' );
More info:
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
However if you are also receieveing emails from GoDaddy regarding the limit it is likley you are hitting the value set on your account by them, in which case you may need to contact them to have them increase the limit for your (or switch hosting account)
I would send a screen capture but don’t know how to upload a file and attach to this thread.
You need to host the image and post the link here, we have a guide on adding screenshots here:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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Craig Schwartz
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June 17, 2016 at 7:49 am
Hi, Tony
I did increase the limit on my account. I noticed that all images are not appearing on the calendar – is this due to the recent limitation as discussed, which was just increased and might take time to display, or another reason? On the testing site the images appeared fine. Maybe its a simple setting i missed when migrating the site to live?
Thanks again!!
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Lorenzo Orlando Caum
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June 17, 2016 at 8:05 am
Hello,
Could you login to your WP dashboard (WP-admin) and then go to Event Espresso –> Calendar and then look for the enable calendar images option and double-check that it is set to Yes?
It looks like this:
http://cl.ly/1h0W0s3R472u
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Lorenzo
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Craig Schwartz
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June 17, 2016 at 8:30 am
Hi, Lorenzo
Thank you very much, that solved it! I wish I thought about looking there instead of bothering you all. Thanks again for the excellent customer service! To me – thats gold! 🙂
Howard
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