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Single License Notification (2)

Posted: December 16, 2020 at 11:23 am


cbonetti

December 16, 2020 at 11:23 am

Hello, I’m getting an error on my client’s site that her license is invalid, although the checkbox is green and she renews every year around January.

Do I need to reset my license to be able to get the latest updates?

Thank you!
Tim


Tony

  • Support Staff

    •

December 17, 2020 at 4:51 am

Hi Tim,

Looking over your account I can’t see any issue, so I’ve reset your license key anyway.

On the site, go to Event Espresso -> General Settings.

Remove the key (cut) and save.

Replace the key (paste) and save again.

Does it work for you then?

(Note that a reset does not change your key but if you want to be certain, copy the key from your account page rather than using the current key set)


cbonetti

December 19, 2020 at 9:59 am

Seems to have worked. Thank you!


Tony

  • Support Staff

    •

December 21, 2020 at 6:49 am

You’re most welcome.

Any further issues just let us know.

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Status: closed

Updated by  Tony 3 years, 4 months ago ago

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