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Shortcode not showing information in messages

Posted: June 23, 2014 at 10:46 am


sakirose

June 23, 2014 at 10:46 am

I have applied shortcode in the required fields, but nothing shows up in the message.

Here is the shortcode I have used:
https://www.dropbox.com/s/rk46kkb37zqlba0/shortcode.png

And here is the message:
https://www.dropbox.com/s/1w81gj2eiuqp9wm/message.png


Lorenzo Orlando Caum

  • Support Staff

June 23, 2014 at 12:15 pm

Hi,

I’d like to test this. What message template did you edit here: https://www.dropbox.com/s/rk46kkb37zqlba0/shortcode.png


Lorenzo


sakirose

June 23, 2014 at 10:41 pm

This one:
Event Espresso – Editing Email Registration Approved Template (Registrant Recipient)

Here’s the event:
http://waterleafnaturopathic.com/events/gluten-free-easy-way/

I created a free ticket in case you want to register and see the email.


Lorenzo Orlando Caum

  • Support Staff

June 23, 2014 at 11:41 pm

Hi,

I’ve run some testing with the current version of Event Espresso 4.

Do you have [TICKET_LIST] and [DATETIME_LIST] in the Event list area of the message template?


Lorenzo


sakirose

June 25, 2014 at 7:29 pm

This is what’s in there:

<code>&lt;!-- content --&gt;
&lt;div class=&quot;content&quot;&gt;
&lt;table&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;!-- Callout Panel --&gt;
&lt;p class=&quot;callout&quot;&gt;&lt;strong&gt;Event: [EVENT_LINK]
Venue: &lt;a href=&quot;[VENUE_URL]&quot; target=&quot;_blank&quot;&gt;[VENUE_TITLE]&lt;/a&gt;&lt;/strong&gt;
&lt;strong&gt;Registration Code:&lt;/strong&gt; [RECIPIENT_REGISTRATION_CODE]
&lt;strong&gt;Type:&lt;/strong&gt;  [TICKET_LIST]
&lt;strong&gt;Start Date:&lt;/strong&gt; [DATETIME_LIST] &lt;/p&gt;
&lt;!-- /Callout Panel --&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;/div&gt;
</code>

In the sections below, I have:

[TICKET_NAME]

and

[DATETIME_START]

but nothing shows…


Lorenzo Orlando Caum

  • Support Staff

June 25, 2014 at 7:55 pm

Hi,

The [TICKET_LIST] and [DATETIME_LIST] shortcodes need to be in the Event List area.

The different content areas are arranged in order of priority so the main content area shows information along with information from the event list shortcode. The content areas below the event list such as ticket list, datetime list, or attendee list would then show information within the event list area or the main content area.

Hope that makes sense!


Lorenzo

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