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KMS
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May 17, 2016 at 12:27 pm
I am having trouble writing the proper shortcode for a custom question and answer to appear in my email templates.
I have Esspresso 4.? and here are the shortcodes I have tried and failed on.
[PRIMARY_REGISTRANT_ANSWER_facility-name]
[ANSWER_facility]
[QUESTION_LIST]
[QUESTION]
[ANSWER]
[RECIPIENT_ANSWER_* Facility Name]
Here is a screen shot of my question…
http://postimg.org/image/os71c3txt/
What am I doing wrong?
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Tony
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May 17, 2016 at 1:39 pm
Hi there,
Where exactly are you using the shortcodes?
It most likely will either be:
[RECIPIENT_ANSWER_*Facility Name]
or
[PRIMARY_REGISTRANT_ANSWER_*Facility Name]
Depending on exactly where you are using the shortcode.
It could also possibly be [ANSWER_*Facility Name] within the ATTENDEE_LIST section.
Post a screenshot of where you are adding the shrotcode and we should be able to help
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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KMS
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May 18, 2016 at 9:55 am
I am trying to use them in the Payment Received email template. Which is available under editing each event.
http://postimg.org/image/6qcstd9tt/
http://postimg.org/image/v7rkvep6p/
Is the payment received the default email that is sent to the admin and user who registers?
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Lorenzo Orlando Caum
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May 18, 2016 at 1:22 pm
Hello,
That would be this shortcode:
[PRIMARY_REGISTRANT_ANSWER_*]
…where you would use the exact text for the question. For example, if this was the question:
What is your favorite food?
…then this would be the exact shortcode:
[PRIMARY_REGISTRANT_ANSWER_*What is your favorite food?]
If you are not sure about the question text, then you can check it through Event Espresso –> Registration –> Questions and then look at the question name.
Also, your support license for your site has expired so you’ll no longer be able to update. You can purchase a new support license through this link:
https://eventespresso.com/product/personal-license/
—
Lorenzo
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KMS
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May 18, 2016 at 1:54 pm
Thanks for the response.
I have inserted what I think is correct but nothing appears in test email for that new question.
I have attached a screen shot of the created question and the short code in place.
Can you verify if this looks correct please?
http://postimg.org/image/mle6bi3sx/
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Josh
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May 18, 2016 at 4:07 pm
It looks correct, but you probably won’t see anything in a test email. You’ll need to do a registration and answer the question to check the output.
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