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Jane Baillie
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June 6, 2014 at 4:49 am
Hi,
I am using EE4 where I have set up two events beach event has time slots(which i have set up date-times and tickets for) only 1 ticket per time slot should be avaialble.
The problem is that if you select a ticket and click proceed to payment options it marks the ticket as sold out before filing out attendee details on the registration form.
This problem means that times are being made to look sold out when they are not.
The event is free and therefor needs to payment or approval.
How can we fix this problem.
Thanks,
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Jane Baillie
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June 6, 2014 at 4:56 am
Sorry, I wrote this in a hurry
The event is free and therefor needs NO** payment or approval
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Jane Baillie
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June 6, 2014 at 6:36 am
Can anyone help??
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Tony
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June 6, 2014 at 7:01 am
Hi Jane,
Can you provide some details of how the datetimes & tickets are setup? (Possibly a screenshot if easier)
The reason I ask is I have setup an event within multiple datetimes. A single ticket allocated to each datetime.
On my install, the only time the datetime shows sold out is after the attendee has filled the information and finalized the registration. Then the datetime will show as sold out.
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Jane Baillie
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June 6, 2014 at 9:48 am
Hi, I have multiple event datetimes with 0 limits set.
Each datetime has a specific ticket set with quantity set at 1.
Deleted my event and started from scratch…. same problem 🙁
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Tony
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June 6, 2014 at 9:59 am
Would it be possible for you to link us to the event so we can view what is happening?
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Jane Baillie
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June 9, 2014 at 4:43 am
Do you have an email address I can send a screenshot to?
Would really appreciate it.
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Tony
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June 9, 2014 at 5:58 am
If you could send them to support[at]eventespresso.com I will take a look at them.
Please included a reference to this thread within the email.
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Jane Baillie
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June 9, 2014 at 6:43 am
email address is invalid 🙁
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Tony
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June 9, 2014 at 6:51 am
Strange, to confirm are you changing the [at] to @ ?
So support@eventespresso.com
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Jane Baillie
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June 9, 2014 at 7:30 am
Yes,
Delivery to the following recipient failed permanently:
support@eventespresso.com
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Tony
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June 9, 2014 at 9:37 am
Hi Jane,
It may be easier for us to take a look at the event.
Would it be possible for you to provide temporary login details so we can login and take a look? Is so please use this form to submit:
https://eventespresso.com/send-login-details/
If you could provide a description on how to reproduce the issue we’ll take a look and advise form there.
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Tony
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June 10, 2014 at 12:46 pm
Hi Jane,
Thank you for the screenshot.
I believe we have found the issue. It is due to the Default Registration Status being set to Approved. (This one – http://take.ms/WGQCT)
If you change that to be ‘Pending Payment’ and update the event, the status for the timeslot will then only change when the registration is complete.
As your events are free, this should have no other effect on the registrations.
We have a ticket to alter this within a future version of Event Espresso so that the ticket selector will still display the times until a successful registration is made regardless of the Default registration status.
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