Support

October 3, 2013 at 8:48 am

What can I use? Please advise ASAP. The event starts Saturday and I need the iphone and Ipad working.

October 3, 2013 at 11:40 am

OK Better WP would not work with the site. Don’t know why but the cart would never show up just text that said “You may have refreshed your page” etc….

So I installed Option 1 and the cart works great but still can’t get mobile option to work.

Can someone look at this login to FTP or admin

I can get you the details. I really need this to work as I’m running out of time.

I only deactivated Espresso’s Https plugin and did not delete it. Same with the Better HTTPs plugin. If you think delete them would make the difference please let me know.

I made a back up of entire site before installing Better HTTPS and WP HTTPS.

October 3, 2013 at 12:20 pm

I need to modify the new shopping_cart.php file to match my website. Some of the default functionality my client did not like. Personal I would love just to use everything you create – it would make upgrades much easier : )

Does the 3.1.35.1.P version also fix the “Leave The Current Page” issue I’m having. I can’t install until later tonight. If fixing these options don’t work what time do support questions start being answered in the morning?

I appreciate all of your help.

October 3, 2013 at 1:32 pm

How can I get the latest gateway code?

October 4, 2013 at 6:55 am

Josh
I set you up as an admin and sent off an email this morning. I upgraded everything to the latest version of the plugin. I also went through the few custom template files I had for event espresso and updated them to the latest version.

I was able to install Better Https plugin and the iphone app worked. However when I used Better Https plugin instead of the EventEspresso Https plugin, customers started getting the following:

1.) IE users would get try to add events to the cart and the button would then turn into a spinning wheel never resolving itself to the next registration area. My registration area is HTTPS

2.) If they used Firefox or Google Chrome the cart would attempt to go to registration area (No spinning wheel) but would then say something like: You have refreshed your page or your cart is empty. You need to go back and add to cart.

Now if I use the Event Espresso Https plugin all works as it should with both of the 2 items on above. However then the HD mobile app doesn’t work.

My client says if she has to she would rather have them order that use the scanning app. However, we paid for the extra ticketing app so both should work.

I really need someone to figure out what is causing the issue. If you didn’t get the admin information please contact my email and I will resend login information.

The first event starts tomorrow @ 5 (EST). There are only events this month and then they don’t happen again until next Oct. So this needs to work for them.

Please I really need Event Espresso Support to shine on this issue.

Thank you in advance.
Tim

October 4, 2013 at 10:13 pm

I really had hoped I would have some type of answer by now. I asked this at 7:00 AM this morning. I can’t begin to tell you how disappointed I am with no response. This is the first time in the 2 years of being a loyal paid supporter, that Event Espresso support has let me down.

My client’s event starts at 5PM TOMORROW. I’ve done all that was asked of me by EE support and this issue has still not resolved.

October 7, 2013 at 6:17 pm

Dean
I have events for the next 3 weekends and then not for another year. So I really need to figure this out. I did what you asked and using the default template, it does the same exact thing I explained in my earlier post.

Now in some post I read, Google analytics might be an issue but I’m not sure what they meant. I do have a Google analytics plugin but disabling didn’t seem to make a difference.

I changed the template back and am still using Event Espresso HTTPS solution because people are still ordering tickets.

Can you please look into this more. I can send you Admin login via email if you need it. I sent it to Josh

October 8, 2013 at 5:55 pm

Thank you!! All seems to be working now. I greatly appreciate your help.