Support

Home Forums Event Espresso Premium Server error 500 & FCGI issues caused bu EE core plugin

Server error 500 & FCGI issues caused bu EE core plugin

Posted: February 24, 2017 at 6:53 am


Florian Werner

February 24, 2017 at 6:53 am

Good morning,

my webmaster and our hosting support have been investigating issues with our site lately causing error 500 and making the site inaccessible from both front and backend.

THe investigation from my liquidweb hosting support has led him to make the following statement and recommandation to contact you for further assistance:

Ok, I disabled the wordpress-seo and that still didn’t make the site available. I disabled the event-espresso-core-reg plugin and the site was available. Re-enabling the wordpress-seo the site is still live so it appears that event-espresso-core-reg is to blame. I would contact their dev and see if there’s a known issue with it or a configuration that needs to be tweaked with it on an FCGI server.


Florian Werner

February 24, 2017 at 6:53 am

sorry forgot to mention the site is theatrelacbrome.ca


Tony

  • Support Staff

February 24, 2017 at 7:44 am

Hi Florian,

If you check your servers error logs you should find the full error that’s being thrown, Server error 500 is just a generic error that means ‘something went wrong’ and doesn’t really help identify the problem.

To narrow down whats actually happening we need the full error message, if there is nothing within the error logs you’ll need to enable WP_DEBUG on the site, if you don’t want to display errors to your users you can use this snippet:

https://gist.github.com/Pebblo/8787f5530ea777c84aaf62f075e55b32

Which will store the errors within /wp-content/debug.log

If Event Espresso is causing a fatal error when activated it may just be another symptom of the problem rather than the cause, it really just depends on the error.

The support post ‘Server error 500 & FCGI issues caused bu EE core plugin’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 2 years, 4 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!