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Send related messages

Posted: December 10, 2020 at 4:40 pm


socialsparkmedia

December 10, 2020 at 4:40 pm

What does this section in the Registration status mean?
“Send related messages yes/no If set to Yes, then the related messages will be sent to the registrant”

Mine is set to no by default, but I think my registrants are getting all of their messages. So what’s it for?

Thanks,
Fran


Tony

  • Support Staff

December 11, 2020 at 2:46 am

Hi Fran,

That option relates to the current status change you are making (if any).

First, we are referring to the same option, you’re talking about the Send Related messages option here: https://monosnap.com/file/GAv7gzK8JODeVhkqTL6B4CDCayT9FT

Correct?

If so is basically asking if you want to send the messages for a status change you might be making. As an admin, you have the option to set the Registration Status to whatever you want, EE does so automatically based on the users actions (plus your event set up) but you can override that. For example in my screenshot that registration is pending payment becuase the transaction is unpaid, but I may want to change that to Approved AND trigger the Registration Approved message when doing so, which I can do like so:

https://monosnap.com/file/fCGOmtw58UbMGScSp6Sv52NEDTnl81

We have a few ‘Send Related Messages’ so they all do something slightly different depending on the context, adding a payment sends a payment message. If the registration status changed when adding the payment it also triggers a registration message (which one depends on the setup) etc. You may or may not want to trigger the messages related to your change in the admin, so we give you the choice when doing so.


socialsparkmedia

December 11, 2020 at 11:10 am

Thanks, Tony. I understand now.


Tony

  • Support Staff

December 11, 2020 at 12:20 pm

You’re most welcome.

The support post ‘Send related messages’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 2 months, 2 weeks ago ago

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