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SagePay won't activate new account without test submission – SagePay Add-on Issu

Posted: January 22, 2016 at 10:47 am


British America Business London

January 22, 2016 at 10:47 am

SagePay won’t activate a new account without a test submission – SagePay Add-on doesn’t have any settings for “testing environment”?

Have you run into this before? What was the solution?

See error: https://www.babinc.org/wp-content/uploads/2016/01/sage-pay-error.jpg

Note: We have confirmed the VendorName is correct in SagePay settings.


Lorenzo Orlando Caum

  • Support Staff

    •

January 22, 2016 at 2:26 pm

Hi Michael,

Could you turn on the debug mode on the payment method screen for Sagepay? That will enable “testing mode.”

—
Lorenzo


British America Business London

January 22, 2016 at 3:05 pm

Ok, thanks for that. I did turn “Debug” mode on, when I try to process a test it says that I have an invalid IP address. I am in the US and this event is in the UK, is that a problem.

The error was 4020 Invalid IP address.


Lorenzo Orlando Caum

  • Support Staff

    •

January 22, 2016 at 3:11 pm

Hi Michael,

The merchant or event organizer will need to be based in the United Kingdom. On the IP issue, you’ll need to whitelist your server’s IP address via the merchant account.

We have a walkthrough with some screenshots about mid way down this page on how to do so:

https://eventespresso.com/wiki/sage-pay-payment-gateway/#setup

—
Lorenzo

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Updated by  Lorenzo Orlando Caum 8 years, 4 months ago ago

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