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Resetting registrations

Posted: May 4, 2018 at 6:09 am


Nick Sharples

May 4, 2018 at 6:09 am

Hi All,

I have created a number of workshops in EE4 and I then tested the registration so I could see what the delegate saw. The registration now shows one registered delegate and the delete button is locked because one person has ‘bought’ a free ticket.
How do i reset the number of available spaces or delete my test registration?
Thanks for your help.

Nick


Tony

  • Support Staff

May 4, 2018 at 8:21 am

Hi Nick,

If you view the transaction for that registration (click on the TXN Date from the registration list), what does it show in payments?

Can you add a screenshot of that page?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


Nick Sharples

May 4, 2018 at 8:46 am

Hi Tony,

I clicked on Trash Registration and that seems to have removed the registration and reset the counter to 0. Was that the right thing to do, or is the registration still lurking there somewhere and will appear in registration lists, etc.?
Thanks.


Tony

  • Support Staff

May 4, 2018 at 8:57 am

Yes, that’s the correct step to take, you can also delete the registration from the trash now too.

Event Espresso -> Registrations -> Trash filter at the top of the list


Nick Sharples

May 4, 2018 at 9:22 am

Thanks Tony.

Nick

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Status: closed

Updated by  Nick Sharples 3 months, 2 weeks ago ago

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