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vdst
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March 6, 2024 at 2:15 am
Dear support team,
I got a problem with the seat reservation in EE. If a user fills out the attendee form and stops right before the paywall, a seat is reserved for him and the available seats are being decreased. Only if we manually delete the reservation, the blocked seat is being released again. People that don’t pay should not be able to block a seat. I tried to make some adjustments via settings and also with custom code but couldn’t achieve the desired behaviour.
How can we solve this problem? Thanks in advance.
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Tony
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March 6, 2024 at 4:16 am
Hi there,
So the reservation system within places a ticket within the reserved count for the duration of the users session (which by default is 1 hour), after which when WP_CRON runs the ticket should be released.
If that isn’t happening it usually means there an issue with WP_CRON on the site.
If you install this plugin:
https://wordpress.org/plugins/wp-crontrol/
Then go to Tools -> Cron Events.
Does it show any notices at the top of the page around WP_CRON at all?
Search that table for AHEE__EE_Cron_Tasks__clean_up_junk_transactions
What does it show in the ‘next run’ column for that job?
I tried to make some adjustments via settings and also with custom code but couldn’t achieve the desired behaviour.
What exactly did you change/add here?
The reservation system cannot be disabled.
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vdst
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March 7, 2024 at 2:03 am
Hi Tony,
thanks for replying so fast. I already tried to decrease the time WP_CRON needs to release the blocked seats – without success. So it’s indeed possible that there’s an issue with WP_CRON.
The “next run” column implies that the last time the hook AHEE__EE_Cron_Tasks__clean_up_junk_transactions has been executed 1 month ago. You have any idea why the job isn’t running like it should?
Thank you!
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vdst
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March 7, 2024 at 2:05 am
Found the error. Somebody simply disabled WP_CRON. Thanks again for your help!
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