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Reservation and Reservation cancel issue

Posted: July 16, 2020 at 7:22 pm


louis02

July 16, 2020 at 7:22 pm

I am using the event espresso (EE4).
There are some issues.

1. If I reserve an event with the wait list and cancel the wait list in My Page, it cannot be canceled.
It is not deleted from admin page either.
However, an email will be sent stating that the wait list has been cancelled.

2. Multiple reservations are made for a single event. Wait list reservations can also be made multiple times. There must be one wait list reservation and one event reservation per event.

Please check.
Thank you 🙂


Tony

  • Support Staff

July 20, 2020 at 8:52 am

Hi there,

1. If I reserve an event with the wait list and cancel the wait list in My Page, it cannot be canceled.
It is not deleted from admin page either.
However, an email will be sent stating that the wait list has been cancelled.

By ‘My Page’ I assume you mean the ‘My Events’ section from the User Integration add-on?

By default, we don’t provide a method to cancel registrations so I’m guessing you are using this snippet: https://gist.github.com/Pebblo/9534d318347082e63fc01f5c9c413361

If so we recommend including details of any snippets you are using within your opening post as we can’t track those types of changes on your site.

That snippet does not delete the registration and whilst you are welcome to do so if you wish, I will not alter my snippet to do so for various reasons. The snippet changes the status to cancelled and triggers any related notification when doing so, however, for waitlist registrations you may also need to call save() on the registration to update the database (I’ve updated my snippet to do so).

2. Multiple reservations are made for a single event. Wait list reservations can also be made multiple times. There must be one wait list reservation and one event reservation per event.

You set the number of waitlist registrations within the event settings, so if you only want 1 waitlist place then just set the number of waitlist places to 1, unless I’m misunderstanding the problem?


louis02

July 20, 2020 at 8:36 pm

waitlist cancel & reservation

1. The waitlist setting is set to 2, and I can reserve 2 waitlists with the same ID. There must be one waitlist reservation per ID.
The purple line is a waitlist reservation. Two waitlists can be reserved for the same event (see photo).

2. The Cancel Waitlist button does not work. There is no response even when I click the [Link to cancel registration] button. If you press the Cancel Waitlist button, you must cancel the waitlist. (see photo)


louis02

July 20, 2020 at 8:37 pm

This reply has been marked as private.


Tony

  • Support Staff

July 21, 2020 at 12:32 pm

Hi there,

I’ve merged your new thread into your original as splitting this across multiple threads will just get confusing.

Please see my reply above.

There must be one waitlist reservation per ID.

Do you mean per user here? We don’t limit the number of registrations (be that waitlist or other) a single user can make on an event.


louis02

July 23, 2020 at 3:31 am

This reply has been marked as private.


Tony

  • Support Staff

July 27, 2020 at 4:33 am

Currently, we don’t provide customization services although we do have a couple of snippets available that can be used to remove the ticket selector for an event if the user already has a registration. For example:

https://gist.github.com/Pebblo/10669adfeea322ade3d96a38857fb46b

Something similar could be done to check for a waitlist registration but it will need some custom development, if you are comfortable with PHP the above should point you in the right direction.

If no, we recommend contacting this folks at codeable who ma be able to build something custom for you.

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Updated by  Tony 2 weeks, 1 day ago ago

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