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Resend copy of customer receipt

Posted: October 29, 2013 at 6:45 pm


Sara Khoudary

October 29, 2013 at 6:45 pm

We have a customer requesting a copy of their receipt. I can’t seem to find where this would be done. How can this be performed within Event Espresso?


Tony

  • Support Staff

    •

October 30, 2013 at 7:37 am

Hi Sara,

Unfortunately Receipt can mean different things to different people.

You can resend confirmation emails via Event Espresso -> Event Overview -> Hover over the event and click ‘Attendees’ then on the right hand side you’ll see an Envelope Icon, click this to re-send confirmation emails. You can also send Invoice/Payment Reminder’s by clicking the name of the attendee, ‘Veiw/Edit Payment’ on the right and then ‘Send Invoive’.

If the customer has already paid you may want to re-word the email before sending as it is geared towards a payment reminder.

If the customer is referring to a full payment receipt this will depend on the gateway used.

The support post ‘Resend copy of customer receipt’ is closed to new replies.

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Updated by  Tony 10 years, 6 months ago ago

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