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Request Reset of License Key

Posted: October 9, 2014 at 8:16 am


Catherine Desforges

October 9, 2014 at 8:16 am

Hello, my license key is active on montrealincognito.com however when I try to use automatic updates, it gives me the following error:
“You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”

Can you please reset the key so that we can use the update feature?

Thanks!


Tony

  • Support Staff

    •

October 9, 2014 at 8:21 am

Hi Catherine,

Your license key has been reset.

Please go to Event Espresso -> General Settings.

Remove the license key (cut) and save the settings, replace the license key (paste) and save the settings once more.

Be sure to check for any white space before/after the key when pasting.

That should allow you to use the auto update feature.

The support post ‘Request Reset of License Key’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Tony 9 years, 6 months ago ago

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