Posted: April 3, 2016 at 11:36 pm
|
|
For some context, our event is a teaching “tour stop” where we offer 2 large gropu (48 people) 2-day clinics (1 takes place in the morning over two days, the second in the afternoon of the same 2 days) Then we also offer 2-3 semi-private class slots they can sign up for (up to 16 participants) each. We need people to be able to pick which clinic session they want and select which semi-private they want and to pay for both at the same time. Often someone is registering for their spouse as well, who may or may not attend the same semi-private class. I was happy enough with EE4 when I set up my event. (Main complaint was that we had to manually add the time of the event to the ticket time in order to get it to appear in the ticket selector. Placing the list of datetimes below the selector #1) looked bad because it was one long column by default and #2) assumed that they would scroll down to check. But once we started taking registrations, I was more and more frustrated… There is no easy way to view a list of who has registered for each ticket time/datetime without export to csv (without excluding the many duplicate “Registrations” we got for people who never actually completed the payment process) There is no WYSWIG editor if I want to send out a quick email to a select group of attendees (I just sent an email out and had to manually add the paragraph tags before & after each paragraph) I am spending way more time than I should be deleting registrations from people who tried to check out once then had to use a different payment for one reason or another. IT seems I have to do this in order to get an accurate count of how many people I have registered for the event. Cluncky interface between the registration and transaction pages No API for zapier connection with Simplero Too much spreadsheet finagling to get a simple, reasonable check in list. Our event happens tomorrow, so we won’t be taking new registrations so I can finally request the refund now. We are going back to Eventbrite unless/until we find something else that will work better. Sorry and thanks! We are bummed not to be able to make use of the automatic event calendar updating as we create new events. That’s one feature we loved here. |
|
Hi there, Thank for the feedback.
I see what you mean here. The registration list includes all registrations which you can filter by status but not ticket or datetime. You can use the ‘Event Check-in’ table for the ability to view registrations on a specific event and datetime, but you can not filter the registration status, so you get either or, right? We have a open feature request for more advanced reporting: https://trello.com/c/59CBe7aj/117-advanced-reporting-add-on
The batch email system uses the ‘Newsletter’ message type, so you could create custom message templates for the message type that include most of the information you would normally send, then just select that template and make any amendments just before sending.
Only ‘Approved’ registration count toward your registration limits, if all registrations are applying to your limits then it sounds like you have the Defautl Registration Status set to Approved. By default this would be ‘Pending Payment’ which prevents this from happening, pending payment registrations do not apply to attendee limits.
Can you provide any further details here?
I’ve made a note of this for internal discussion.
The CSV is filterable, meaning any/all information can be removed from the CSV before it is downloaded. The fields needed are different for each user but here’s a couple of examples of how to filter the output: and That can be added to your functions.php file or a Site Specific Plugin to remove any fields you set within the functions. To request a refund you can use this link: https://eventespresso.com/request-a-refund/ A member of our sales team will then be in touch. |
|
|
|
Thanks. I submitted a refund request last week but have not heard back. Can you please confirm that it was received? Since it went through a form I don’t have a record of it in my sent mail nor does it show up here in the support center. THanks. |
|
Hello, your refund was processed and you’ll see those funds back to your bank card within a few days. — |
|
The support post ‘Request for Refund’ is closed to new replies.
Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.
