|
James Stephens
|
November 28, 2016 at 3:47 pm
We’ve had EE 4 for a while and I just renewed a week or two ago. I logged into the site today and was greeted with an error stating the key is invalid. I re-copied the key from the support site and put it in, clicking save. It still says it is invalid, even though the support site says it is in use.
I don’t think this is causing any issues, except blocking me from updating, but I do need to get this fixed.
|
|
Jonathan Wilson
|
November 28, 2016 at 4:26 pm
Hi James,
Sorry for the trouble. I’m not sure what happened there. However, I fixed your account. Your key should be valid now.
Let me know if you have any issues.
|
|
Josh
|
November 28, 2016 at 4:27 pm
Hi James,
Thanks for reaching out. Your account has been fixed so you’ll be able to get the updates now.
|
