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registrations that are "Pending Payment" are reducing the available seats

Posted: March 13, 2024 at 6:05 pm


Robert Johnson

March 13, 2024 at 6:05 pm

I recently applied the latest upgrade to the Event Espresso plug-in. Now, the number of available seats for an event is reduced for registrations that are “pending payment”. If the customer does not complete payment, I do not want to keep their reservation for the event. How can I address this issue?


Rio

  • Support Staff

    •

March 13, 2024 at 7:44 pm

Can you send loom, showing that ticket that has that problem https://loom.com/
We also know need to try to replicate that on our end. if you can also share what are the things you did on that ticket? such as using attendee mover and so on. Were you able to replicate that issue on your other ticket?

thanks

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Updated by  Rio 1 month, 2 weeks ago ago

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