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ASAPEvents
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March 21, 2018 at 7:19 am
Hello, we have an event currently open and which has had over 140 registrations, however it now seems that we have an issue with the registration as people are encountering difficulties.
They go to the registration page, complete their information and then get an error message
An error has occurred:
You have entered an email address that matches an existing user account in our system. If this is your email address, please log in before continuing your registration. Otherwise, register with a different email address.
Login
Register
EED_WP_Users_SPCO – verify_user_access – 444
The event is not set up which forces uses to login to register (we choose to do this because people remembering their login information is very slim) but if they do select login then the whole registration comes to a halt and doesn’t proceed further.
We do not get any acknowledgement on the back end to show there is a pending registration, but no-one is able to complete a registration.
We have tried on PC and Mac, through 4 different browsers, we’ve tried it on a private window but still having issues. We have another event live and people have successfully registered on that this morning and they had indeed on this event up until yesterday.
Please advise as we are going into the last 4 days of registrations and ticket sales.
Many thanks
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ASAPEvents
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March 21, 2018 at 7:20 am
Actually, I’ve just tested it again, and it is registering the incomplete registration on the back end, but it’s still not working on the front end registration
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ASAPEvents
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March 21, 2018 at 7:21 am
It does allow me to “add registration” on the event via the dashboard so it appears to be something front end based. Many thanks for help.
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Tony
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March 21, 2018 at 7:39 am
Hi there,
The event is not set up which forces uses to login to register (we choose to do this because people remembering their login information is very slim) but if they do select login then the whole registration comes to a halt and doesn’t proceed further.
EE will force the user to log in if they use an email address from an existing user during the registration on the front end.
The reason for this is to keep registrations linked with the correct user accounts but you can disable the check if you prefer using this snippet:
https://gist.github.com/joshfeck/1131145859a3fab58f4d#file-disable_email_match_everyone-php
You want the second file, not the first, so add:
add_filter( 'EED_WP_Users_SPCO__verify_user_access__perform_email_user_match_check', '__return_false' );
to either your themes functions.php file or preferably create a custom functions plugin and add your code there, we have some documentation on doing so here:
https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/
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ASAPEvents
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March 21, 2018 at 8:33 am
Hi
Thank you so much for your message, I’ve gone into the theme to add the custom coding but when I copy it to paste in it tells me there are 6 errors with that code which may cause my site to break :-0
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Tony
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March 21, 2018 at 8:49 am
6 errors with a single line of code?
Does it show the errors?
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ASAPEvents
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March 21, 2018 at 8:56 am
Hi yes I’ve taken a screen shot, can I upload that image anywhere?
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Tony
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March 21, 2018 at 9:04 am
For images you’ll need to host it somewhere and post the link here, we have some suggestions here:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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ASAPEvents
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March 21, 2018 at 9:26 am
Many thanks TOny
Here is the screenshot http://theasap.org.uk/wp-content/uploads/2018/03/2018-03-21-2.png
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Tony
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March 21, 2018 at 9:50 am
Ah ok, that’s because your adding the PHP code to the CSS editor which isn’t valid.
That PHP snippet needs to go in your themes functions.php file, or a custom functions plugin:
https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/
Do you have FTP access to the site?
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ASAPEvents
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March 22, 2018 at 3:48 am
Thanks Tony. And that is where I’m stuck as I don’t know (beyond my tech involvement)
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Tony
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March 22, 2018 at 4:04 am
Do you have (or can you get) FTP credentials for the site?
I can add that code for you, or add the code to a plugin that you can just install, however, if for any reasons the code causes an error it can bring the whole site down (showing just a whitescreen) and FTP is required to fix it. I’m not saying it will, and to be honest its unlikely to do so with the code in question but because it’s possible it’s highly recommend you at least have access.
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ASAPEvents
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March 27, 2018 at 2:38 am
Just to say, thank you for your assistance. We had to seek tech help to resolve the issue but it appears to have worked.
Many thanks
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Tony
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March 27, 2018 at 5:19 am
You’re most welcome 🙂
I noticed your now getting errors during the registration in your other thread:
https://eventespresso.com/topic/http-500-error-during-event-registration/
I’ve followed up there and will mark this thread resolved.
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