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Registration TXN Date vs Transaction Date

Posted: May 27, 2014 at 11:47 am


Sue Adams

May 27, 2014 at 11:47 am

I was wondering why on my “Transaction Screen”, the date and time indicating the time of the transaction is shown correctly at Tue May 27, 2014 11:19:41 am but when I go to Registrations the TXN Date shows a different Date/Time of May 27, 2014 4:19 pm. I ran a test registration at 11:19 am. So I have no idea why the registration date shows a time of 5 hours later?


Lorenzo Orlando Caum

  • Support Staff

    •

May 27, 2014 at 12:26 pm

Hello,

A registration happens as soon as a member submits their registration details. A transaction can happen at a later time if a member selects one payment method and doesn’t complete the transaction. Then they return at a later time to pay via a different payment method.

For example, they registered and selected invoice payments but decided later that day that they would like to pay with PayPal instead.

—
Lorenzo

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Status: closed

Updated by  Lorenzo Orlando Caum 9 years, 12 months ago ago

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