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Andrew Ziemke
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November 11, 2014 at 1:23 pm
I am testing the registration process and when I submit my registration information, it directs me to a new page that doesn’t exist instead of the confirmation page. No confirmation email is sent either.
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Tony
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November 11, 2014 at 2:02 pm
Hi Andrew,
Which host are you using?
Can you link me to one of your events so I can see this please.
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Andrew Ziemke
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November 11, 2014 at 2:22 pm
I dont know the host at the moment as I dont have full admin access. Is it necessary info to troubleshoot this?
http://events.thesportsmanchannel.com/
Event Espresso – 3.1.36.6.P WordPress-4.0
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Tony
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November 11, 2014 at 2:42 pm
As your using EE3 it is less likey to be an issue with your host. (It may have been an issue if using EE4)
Is that the correct link as it shows not available for myself?
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Andrew Ziemke
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November 11, 2014 at 2:44 pm
Yes, it is the correct link. I just sent it to a co-worker who was able to pull it up.
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Tony
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November 11, 2014 at 3:00 pm
Unfortunately that link does not work for myself or other members of the support team.
Have you modified your hosts file to connect to the site at all?
This is what I see currently – http://take.ms/wxaYQ
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Andrew Ziemke
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November 12, 2014 at 7:50 am
Try it again, should work now.
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Lorenzo Orlando Caum
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November 12, 2014 at 3:46 pm
Hi Andrew,
I tried to reach that link and it didn’t work for me:
http://cl.ly/image/030o2Q0t0N2w
I also tried for a different ISP. Any ideas on what the site isn’t accessible?
—
Lorenzo
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Andrew Ziemke
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November 18, 2014 at 1:46 pm
Hey guys, my apologies, I contacted our host and you should be able to see it now:
http://events.thesportsmanchannel.com/
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Josh
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November 18, 2014 at 2:45 pm
Hi Andrew,
With Event Espresso 3, you will need to make sure that there’s a page published on your site that has the following shortcode on it:
[ESPRESSO_EVENTS]
Right now, the page that’s set in the Event Espresso > General Settings > Page settings is pointing to a “event-registration” page, but that page has either been trashed, or set to Private/not published.
If you can move that page from the trash or re-publish it, it will fix the page not found error you’re seeing.
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Andrew Ziemke
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November 19, 2014 at 8:30 am
Thanks Josh. However, now when I submit registration info, it just refreshes the page and doesn’t bring me to a confirmation page. I have no idea how this happened all of the sudden; it was working perfectly at one point.
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Josh
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November 19, 2014 at 9:13 am
Hi Andrew,
Do you have a published page that has the [ESPRESSO_EVENTS] shortcode on it, and is it set to be the Main registration page in Event Espresso > General Settings > Page Settings? If so, can you let me know what its URL is?
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Andrew Ziemke
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November 20, 2014 at 2:36 pm
Hi Josh, I have everything straightend out now, thank you!
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Josh
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November 20, 2014 at 3:24 pm
You’re welcome.
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