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Registration received by webmaster but not by client

Posted: January 7, 2020 at 7:38 am


abyaute

January 7, 2020 at 7:38 am

Hi

I put into production the event espresso registration system. I received emails on my address when I was doing tests.
Now that I have put the plugin online, I have changed to put my client’s address in event espresso> general settings.

The problem is that I always receive registrations !! when my client should now receive them.

Why do I have this problem?
THanks


Josh

  • Support Staff

January 7, 2020 at 8:01 am

Hi,

May I ask are you the author of the events? If so, that’s why you’re getting the email notifications.

You could either change the author setting in the event, or change what’s in the “To:” field of the message templates (in Event Espresso > Messages > Default Message Templates). For example, to change the To: value to send to the address in Event Espresso > General Settings, change:
[EVENT_AUTHOR_EMAIL]
to
[CO_EMAIL]


abyaute

January 7, 2020 at 9:09 am

Ok I added an administrator user for the client with his email address. Thank you !


Josh

  • Support Staff

January 7, 2020 at 1:03 pm

If you prefer to not give a full administrator role to the client (to avoid them being able to add/remove plugins or change themes) you could give them an “Event Administrator” role and they’ll be able to add/edit events.

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Updated by  Josh 1 week, 6 days ago ago

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