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Registration Pending Payment email does not show where to send the Check Payment

Posted: March 30, 2021 at 11:00 am


monteail

March 30, 2021 at 11:00 am

I enabled Pay by Check on my EE4 site. This works fine and on the page I can see where to send the check. When I receive an email it does not say anything other than your registration Payment Pending and gives the registration code, the ticket description and the Date/Time but I cannot figure out a way for this email to include who they should make the check out to and where to send it.

There is a button at the bottom of the screen so you can make a payment and that goes back to the payment screen and if you select check the email you get back is the same one as before. Simply, I want my registration Pending email to show where to send the check to.


Josh

  • Support Staff

    •

March 30, 2021 at 7:02 pm

Hi,

You can edit the contents of the Registration Pending Payment email. You go to Event Espresso > Messages > Default Message Templates, then in the “Registration Pending Payment” row, click to edit the Primary Registrant’s message template.

The support post ‘Registration Pending Payment email does not show where to send the Check Payment’ is closed to new replies.

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Status: closed

Updated by  Josh 3 years ago ago

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