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Registration is terribly slow; 8+ seconds

Posted: July 11, 2014 at 3:26 pm


rocktheaisle

July 11, 2014 at 3:26 pm

Very unhappy with Event Espresso’s performance. The registration panel takes 8+ seconds to load, and in general, the plugin bogs down the site. Please see the screenshot for the two slowest calls during user registration. What can be done to improve this?

http://i.imgur.com/aqeMKE7.jpg


Lorenzo Orlando Caum

  • Support Staff

July 11, 2014 at 7:00 pm

Hi,

What page can we view the 8 second load time on?


Lorenzo


rocktheaisle

July 12, 2014 at 9:55 am

This is on the registration panel, moving from any event via “Register Now.”


Lorenzo Orlando Caum

  • Support Staff

July 12, 2014 at 12:49 pm

Hi,

Could you share a link to an event so we can take a look at this issue?

If you do not want to share this link here in our support forums then please email the link to the email address below and also include a link to the support post.

support [at] eventespresso.com

Thanks!


Lorenzo


Josh

  • Support Staff

July 14, 2014 at 2:50 pm

Has this always been slow?

The reason I ask is because I checked your site in the Chrome web inspector and it’s showing a 302 redirect that’s happening when the /registration-checkout page has the ?ee=_register in the URL string. This is in the live http headers going from the ticket selection to the registration form.

What happens is when Event Espresso steps through the registration process, it performs a wp_safe_redirect. This is right after the ticket selections are processed. This helps to prevent double form submissions.

What may be happening here is WP is passing a url to the server, the server can’t find it, but it somehow manages to redirect to it. Do you have any redirection plugins installed, or plugins that modify the query strings for SEO purposes set up?

The support post ‘Registration is terribly slow; 8+ seconds’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
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Documentation for Event Espresso 4

Status: closed

Updated by  Josh 4 years, 11 months ago ago

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