Support

October 31, 2017 at 11:23 am

Hi there,

1. When someone selects the number of tickets and clicks the ‘register now’ button it takes them to a screen that lists all of our events and hides the registration form all the way at the bottom of the list. A lot of people don’t scroll down and just assume that the button didn’t work. Can that be changed so that all people see when they hit the register now button is the registration form?

It looks like your /event-registration/ page has both the [ESPRESSO_EVENTS] and [ESPRESSO_CHECKOUT] shortcode.

It should only have the [ESPRESSO_CHECKOUT] shortcode, can you edit that page and remove the other shortcode please, that’s why the page is listing your events.

2. I would like to know more about what PayPal Pro will look like and function like during the registration process. We are currently only using Paypal Standard and customers are constantly emailing or calling to find alternative payment methods if they don’t have a Paypal account. I have added information stating that you don’t have to have a Paypal account to use the credit/debit card feature but that has not seemed to help.

PayPal Pro is an ONsite payment method (meaning the user enters card details on your site), PayPal Standard is an OFFsite payment method (meaning the user is directed to PayPal’s servers to pay, then back to yours).

Before moving forward with PayPal Pro are you aware of the PCI implications that will have? It’s a big step up in terms of processes you need to follow to be compliant (its not about EE, it’s more your internal procedures and the server you use).

Personally, I’d recommend using Stripe:

https://eventespresso.com/product/eea-stripe-gateway/

The fees are similar to PayPal standard, but it just takes card details to pay, no account is ever needed from the user. You can have both Stripe and PayPal enabled on your site at the same time.

Also, we phased out PayPal standard a little while back because its unreliable so if you want to stick with PayPal along with another, I’d recommend switching to PayPal Express (same account type just implemented differently).

November 1, 2017 at 8:17 am

If Paypal standard was phased out why is it still an option for payment? Will it completely go away. If so, when?

It’s still an option for your because you’re using it, and it won’t completely go away on your site because the software checks to see whether you’ve set it up or not.

It looks Paypal express requires a Paypal account for people to use it. Can you tell me if that is true?

That’s not actually true. If you don’t have a PayPal account you pay by credit card, this works the same way as PayPal Standard.