Support

Home Forums Event Espresso Premium Registration Exports Missing Information

Registration Exports Missing Information

Posted: February 22, 2019 at 12:21 pm


ND Leadership Seminar

February 22, 2019 at 12:21 pm

When I export our registrations the address, state, and ZIP responses are missing. The column label is there, but no answers.

All of the information is being submitted, as when I open up individual registrations the address is there, but nothing on the exports.


ND Leadership Seminar

February 22, 2019 at 12:23 pm

When exporting all registrations the address, state, and ZIP information is all missing. The column heading is there, but none of the responses.

The information is being submitted, as when I open individual responses it is there. Nothing on the export, though.


Tony

  • Support Staff

February 25, 2019 at 3:21 am

Hi there,

Where do you see the address information in the individual registrations?

Is it in the registration questions section (bottom) or the contact info (top right)?


ND Leadership Seminar

February 25, 2019 at 8:15 am

Tony,

I see it in the registration form answers, the contact details in the top right also have a blank address.


Tony

  • Support Staff

February 25, 2019 at 8:34 am

Ok, that means your using custom questions to collect that info rather than the EE system questions for Address.

Custom questions are added to the right-hand side of the CSV, so to confirm, if you open the registration CSV again and scroll right, past what will be the default system address questions can you see the values there?

EE outputs the system questions in the CSV first, so because you’ve added address questions as custom questions, those fields will be blank, like this – https://monosnap.com/file/jAMoJwCtOO9ZdBafoy1SSShDMQdJsT


ND Leadership Seminar

February 25, 2019 at 8:37 am

There they are. Thank you so much!


Tony

  • Support Staff

February 25, 2019 at 9:53 am

You’re most welcome.

May I ask why you aren’t using the system address questions for this? Using custom registration questions basically means you’ll lost the ability to pull the address from the contact should you need it later.

You can get it from the registration, but anywhere looking for the address in EE currently, will use the contact.


ND Leadership Seminar

February 25, 2019 at 10:54 am

To be honest, I thought we already were and I’m not sure when it was changed. I’m getting it switched back ASAP.

The support post ‘Registration Exports Missing Information’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  ND Leadership Seminar 7 months, 4 weeks ago ago

Topic Tags

Notifications

This topic is: resolved
Do NOT follow this link or you will be banned from the site!